Support

After placing your order you will recive a confermation email, that email will include your order number.
If you do not recive this email please check your spam folder, if not there please contact team@rogershood.com to enquire on the status of your order.

If you need to change order details or cancel your order, you can email us at team@rogershood.com for assistance. As long as it hasn’t shippet yet, we will be able to cancel your order. If your order has already shipped, we will direct you to the return policy process.

When your order ships, you will receive a shipping notification, that email will contain your USPS tracking number. Keep an eye on your spam folder, sometimes computer generated emails can end up there.

We offer shipping via USPS and FedEx to provide you with reliable and efficient delivery options.
Once your order is ready for shipment, you will receive a confirmation email with tracking information, allowing you to monitor the progress of your package.

All orders at RogersHood are meticulously handcrafted with care and attention to detail.
As a result, processing orders typically take 2-4 weeks.
We appreciate your patience and understanding.

We are delighted to offer international shipping to our valued customers around the world.
However at this time we are unable to ship to Mexico.
Please note that international shipping may take longer due to customs processing.
We appreciate your understanding and patience in this matter.

Customers are responsible for all shipping costs associated with their orders.
Shipping costs will be calculated at checkout based on the shipping method and destination.

For international orders, please be aware that customs and duty fees may apply.
All customers outside of the United States who order directly from our website are responsible for any VAT/tax/duties/import fees associated with their respective country’s customs office.
RogersHood is not responsible for any customs or duty charges incurred.

While we strive to provide accurate shipping estimates and reliable delivery services, please understand that unforeseen circumstances may cause delays.
If you encounter any issues with your delivery, please contact our customer service team at team@rogershood.com for assistance.

Once your order has been shipped, you will receive a confirmation email with tracking information.
Please use this information to track your order and stay informed about its delivery status.
If you have any questions or concerns about our shipping policy, feel free to reach out to our customer service team at team@rogershood.com
We appreciate your understanding and support.

For delivery instructions for your packages, you can add them directly to your Fedex or USPS account.
Unfortunately, we cannot pass them onto the shipping company.
Fedex Instructions
USPS Instructions

1. Notification Period: Please notify us of any damage within 30 days of receiving the order. Damage reported to us after 30 days may not be eligible for refund or replacement.

2. If you have concerns with product quality/quantity, please let us know prior to use of the products, while seals are still intact. If issues are reported after use has begun, we are not able to replace or refund the item.

3. Contact Us: For assistance with damaged orders or other order-related concerns, please reach out to our customer support team via email at team@rogershood.com

4. In order to help us serve you best, please provide your order number, a description of the damage, and photographic evidence of damaged products and packaging. If photos of the damage are not provided, we cannot guarantee our ability to refund or replace your items. This is a required part of our refund/replacement process.

5. Return Authorization: Await our confirmation before shipping the damaged item back to us. Damaged items may not need to be returned, and can be disposed of instead. Please await our confirmation before returning or disposing of damaged items.

6. Replacement or Refund: We will inspect photos of damage, and process a replacement or issue a refund, based on your preference.

7. Claims: Please allow us to submit a claim with the carrier so that we can issue your refund or replacement quicker. If customers submit claims with the carriers themselves, we are unable to refund or replace your order.

1. Notification Period: Please notify us if you have not received your package within 30 days of the original anticipated delivery date. Lost/missing packages reported to us after 30 days may not be eligible for refund or replacement.

2. Contact Us: Reach out to our customer support team via email at team@rogershood.com Provide your order number and relevant details.

3. Investigation: We will initiate an investigation with the shipping carrier and provide updates on the status.

4. Resolution: Depending on the investigation outcome, we will send a replacement order or issue a refund.

5. RogersHood Apothecary is not responsible for stolen packages. If a package was confirmed delivered to the correct address and you suspect it may have been stolen, unfortunately we are unable to take any further action.

Return Period: You may request a return of your items within 30 days of receiving your order.

Return Conditions: All items must be unopened with the seals intact. We are unable to accept returns of opened/used items.

Contact Us: Reach out to our customer support team via email at team@rogershood.com. Please provide your order number and relevant details.

Shipping Costs: Original shipping costs are not eligible for refund, and customers are responsible for the cost of return shipping, which will be deducted from your final refund.

For US customers, we will provide a return shipping label to you, and that cost will be deducted from your refund.

International customers must return products on their own terms and pay for the cost of shipping.

Return Process: When returning items, please include all original packaging. Make sure to package your items carefully to ensure they will not be damaged in transit. If items are damaged in transit due to improper packaging, they will not be eligible for a refund.

Restocking Fee: All returns are subject to a 10% restocking fee, which will be deducted from your refund.

Returns will be processed within 5 business days of receiving returned items. It may take up to 5-10 business days for refunds to show up in your bank account.

Returns must be initiated within the specified timeframe (30 days) to be eligible for a refund.
Please keep all original packaging materials for damaged orders, or take photos of all products and packaging material and send them to team@rogershood.com.

Refunds will be processed within 5 days after a return is received.

For returns, a prepaid shipping label will be provided. If you wish to ship your order yourself, or with another carrier, please let us know and return to the address below:

Thank you for choosing RogersHood Apothecary. We appreciate your understanding of our return policies, and if you have any questions or concerns, our customer support team is here to assist you. Reach out to team@rogershood.com with any questions or concerns.

Please ship all returns to the following address:
RogersHood LLC
361 Southwest Dr #199
Jonesboro, Arkansas 72401

We recommend cleansing 3-4x per year or with symptoms.

Yes, you cannot cleanse if taking blood thinners or chemo meds

We do not recommend cleansing while pregnant or nursing. Our cleanse is safe for ages 3 and up, if you are nursing a child who is 3+, you are fine to cleanse.

Three days prior to the full moon is a great time to begin your parasite cleanse because that is when parasites and worms start to dislodge and become most active.

No, you will still have a successful cleanse if you decide not to wait for a full moon to start.

It is important to have drainage pathways open and flowing during any cleanse.You should be peeing, pooping, and perspiring regularly without issue before beginning your cleanse. When the parasites and toxins are released, we want them to have an available exit to make your cleansing experience as gentle and effective as possible.

There are several tools that you can utilize to help open your pathways. Gutty is a three day pre-ParaFy colon cleanse that assists to cleanse and open that pathway. We recommend castor oil packs as often as needed, saunas, enemas, vibration plates, and of course – increased hydration throughout your cleanse.

Everyone’s experience is different, and this cleanse will also differ from your next. Some people experience die-off symptoms right away, others later in their cleanse, and some will not experience them at all.

The most common die-off symptoms are flu-like symptoms. Headaches, dizziness, constipation or diarrhea, sore throat, bloating, gas, skin breakouts or a rash, anxiety, depression, irritability, and fatigue are all common die-off symptoms.