Frequently Asked Questions
Common Cleansing Questions
We recommend cleansing 3-4x per year or with symptoms.
Yes, you cannot cleanse if taking blood thinners or chemo meds.
We do not recommend cleansing while pregnant or nursing.
Our cleanse is safe for ages 3 and up, if you are nursing a child who is 3+, you are fine to cleanse.
Three days prior to the full moon is a great time to begin your parasite cleanse because that is when parasites and worms start to dislodge and become most active.
No, you will still have a successful cleanse if you decide not to wait for a full moon to start.
It is important to have drainage pathways open and flowing during any cleanse. You should be peeing, pooping, and perspiring regularly without issue before beginning your cleanse.
When the parasites and toxins are released, we want them to have an available exit to make your cleansing experience as gentle and effective as possible.
There are several tools that you can utilize to help open your pathways.
Our LymF Kit is the perfect way to prepare your body. Take it 14-30 days before you start your cleanse. You can also take the LymF Kit before, during and after the ParaFy Kit to maintain healthy lymphatic drainage.
Then, take Gutty, our 3 day pre-ParaFy colon cleanse that opens your digestive system.
We recommend castor oil packs as often as needed, saunas, enemas, vibration plates, and of course – increased hydration throughout your cleanse.
Everyone’s experience is different, and this cleanse will also differ from your next. Some people experience die-off symptoms right away, others later in their cleanse, and some will not experience them at all.
The most common die-off symptoms are flu-like symptoms. Headaches, dizziness, constipation or diarrhea, sore throat, bloating, gas, skin breakouts or a rash, anxiety, depression, irritability, and fatigue are all common die-off symptoms.
Unopened products are good for up to 3 years. Please store in a cool and dark space for the product to last as long as possible.
Orders
After placing your order you will receive a confirmation email, that email will include your order number.
If you do not receive this email, please check your spam folder. If it is not there, please contact team@rogershood.com to enquire on the status of your order.
If you need to change order details or cancel your order, you can email us at team@rogershood.com for assistance. As long as it hasn’t shipped yet, we will be able to cancel your order. If your order has already shipped, there is no return or refunds.
When your order ships, you will receive a shipping notification, that email will contain your Fedex or USPS tracking number. Keep an eye on your spam folder, sometimes computer generated emails can end up there.
Subscriptions
As a subscriber, you will receive 15% off the regular price.
Your order will also be processed before the regular orders to ensure you can cleanse on a regular schedule.
Depending on demand, the processing time can be 1-3 weeks, but as a subscriber, you will always receive your kits on time!
Yes, just add the products you want to the cart, and you can choose to receive your items every 1, 3 or 6 months.
Yes, you can suspend your subscription once per billing period.
- Log into your account.
- Click on “My subscription” and then “Suspend”.
Yes, it will renew automatically based on the frequency you choose (every 1, 3 or 6 months).
You will receive an email 1 week before renewal.
- Log into your account.
- Click on “My subscription”.
- Click on “Change payment”.
- Enter in your new payment details.
We will try to process your payment again.
Your subscription will be On Hold until the payment is successful.
If you need to update your payment information:
- Log into your account.
- Click on “My subscription”.
- Click on “Change payment”.
- Enter in your new payment details.
Yes, you will receive an email 1 week before renewal.
Please email team@rogershood.com with your order number. As long as the order hasn’t shipped yet, you can receive a refund
Shipping & Delivery
We offer shipping via USPS and FedEx to provide you with reliable and efficient delivery options.
Once your order is ready for shipment, you will receive a confirmation email with tracking information, allowing you to monitor the progress of your package.
All orders at RogersHood are meticulously handcrafted with care and attention to detail.
As a result, processing orders typically take 3-7 days.
We appreciate your patience and understanding.
We are delighted to offer international shipping to our valued customers around the world.
However at this time we are unable to ship to Jersey, Malaysia or Mexico.
Please note that international shipping may take longer due to customs processing, and may take up to 30 days to arrive.
We appreciate your understanding and patience in this matter.
Customers are responsible for all shipping costs associated with their orders.
Shipping costs will be calculated at checkout based on the shipping method and destination.
For international orders, please be aware that customs and duty fees may apply.
All customers outside of the United States who order directly from our website are responsible for any VAT/tax/duties/import fees associated with their respective country’s customs office.
RogersHood is not responsible for any customs or duty charges incurred.
While we strive to provide accurate shipping estimates and reliable delivery services, please understand that unforeseen circumstances may cause delays.
If you encounter any issues with your delivery, please contact our customer service team at team@rogershood.com for assistance.
Once your order has been shipped, you will receive a confirmation email with tracking information.
Please use this information to track your order and stay informed about its delivery status.
If you have any questions or concerns about our shipping policy, feel free to reach out to our customer service team at team@rogershood.com.
We appreciate your understanding and support.
For delivery instructions for your packages, you can add them directly to your Fedex or USPS account.
Unfortunately, we cannot pass them onto the shipping company.
Fedex Instructions
USPS Instructions
Refund & Exchange
1. Notification Period: Please notify us of any damage within 48 hours of receiving the order. Damage reported to us after 48 hours may not be eligible for refund or replacement.
2. If you have concerns with product quality/quantity, please let us know prior to use of the products, while seals are still intact, within 48 hours of receiving your order. If issues are reported after use has begun, we are not able to replace or refund the item.
3. Contact Us: For assistance with damaged orders or other order-related concerns, please reach out to our customer support team via email at team@rogershood.com
4. In order to help us serve you best, please provide your order number, a description of the damage, and clear photographic evidence of damaged products and packaging. If photos of the damage are not provided, we cannot guarantee our ability to refund or replace your items. This is a required part of our refund/replacement process.
5. Return Authorization: Await our confirmation before shipping the damaged item back to us. Damaged items may not need to be returned, and can be disposed of instead. Please await our confirmation before returning or disposing of damaged items.
6. Replacement or Refund: We will inspect photos of damage, and process a replacement or issue a refund, based on your preference.
7. Claims: Please allow us to submit a claim with the carrier so that we can issue your refund or replacement quicker. If customers submit claims with the carriers themselves, we are unable to refund or replace your order.
1. Notification Period: Please notify us if you have not received your package within 30 days of the original anticipated delivery date. Lost/missing packages reported to us after 30 days may not be eligible for refund or replacement.
2. Contact Us: Reach out to our customer support team via email at team@rogershood.com Provide your order number and relevant details.
3. Investigation: We will initiate an investigation with the shipping carrier and provide updates on the status.
4. Resolution: Depending on the investigation outcome, we will send a replacement order or issue a refund.
5. RogersHood Apothecary is not responsible for stolen packages. If a package was confirmed delivered to the correct address and you suspect it may have been stolen, unfortunately we are unable to take any further action.
6. For all lost or misdelivered orders, please contact RogersHood. Do not submit claim with the carrier, as we handle claims on our end in order to expedite the customer service process. If a customer submits a claim with the carrier, RogersHood will not be able to take further action due to carrier policies.
At RogersHood Apothecary, we are committed to providing the highest quality products made with care. Due to the nature of our products, all sales are final and we do not accept returns or exchanges once an order has been shipped.
If you need to cancel your order, you may do so before it ships by contacting our customer support team at team@rogershood.com. Please include your order number and “CANCEL” in the subject line for faster processing.
Once an order has shipped, it cannot be canceled, refunded, or returned.
Have another question?
Reach out to us! Our friendly and knowledgeable customer service team is here to help.
