Shipping Policy
1. Shipping Carriers
We offer shipping via USPS and FedEx to provide you with reliable and efficient delivery options.
Once your order is ready for shipment, you will receive a confirmation email with tracking information, allowing you to monitor the progress of your package.
2. Processing Time
All orders at RogersHood are meticulously handcrafted with care and attention to detail.
As a result, all orders typically take 2-4 weeks to process and ship.
This also includes all subscription orders – when your subscription renews, it will follow our standard processing of 2-4 weeks.
We appreciate your patience and understanding.
3. International Shipping
We are delighted to offer international shipping to our valued customers around the world.
However at this time we are unable to ship to Mexico.
Please note that international shipping may take longer due to customs processing, and may take up to 30 days to arrive.
We appreciate your understanding and patience in this matter.
4. Shipping Costs
Customers are responsible for all shipping costs associated with their orders.
Shipping costs will be calculated at checkout based on the shipping method and destination.
Canadian customers are responsible for return shipping costs if they choose to have it returned to sender.
If a package is returned to sender, it is the customer’s responsibility to pay for shipping to have it sent back out.
5. Customs and Duty Fees
For international orders, please be aware that customs and duty fees may apply.
All customers outside of the United States who order directly from our website are responsible for any VAT/tax/duties/import fees associated with their respective country’s customs office.
RogersHood is not responsible for any customs or duty charges incurred.
6. Delivery Issues
While we strive to provide accurate shipping estimates and reliable delivery services, please understand that unforeseen circumstances may cause delays.
RogersHood assume no responsibility for packages shipped to/with third party carriers.
If you encounter any issues with your delivery, please contact our customer service team at team@rogershood.com for assistance.
7. Order Tracking
Once your order has been shipped, you will receive a confirmation email with tracking information.
Please use this information to track your order and stay informed about its delivery status.
8. Combining Orders
If you place multiple orders and would like them shipped together, please reach out to us promptly at team@rogershood.com
We’re happy to combine shipments whenever possible, but it’s the customer’s responsibility to contact us with this request. Combined shipping is not guaranteed unless confirmed in advance.
9. Address Accuracy
Please ensure that your billing and shipping addresses are entered correctly at checkout. It is the customer’s responsibility to confirm all address details before placing an order.
If you notice an error, email us as soon as possible at team@rogershood.com. We’ll do our best to correct it before your order ships, but we cannot guarantee changes after fulfillment begins.
10. Delivery Instructions
For delivery instructions for your packages, you can add them directly to your Fedex or USPS account.
Unfortunately, we cannot pass them onto the shipping company.
If you have any questions or concerns about our shipping policy, feel free to reach out to our customer service team at team@rogershood.com
We appreciate your understanding and support.