Privacy Policy
Effective Date: Jan 28, 2025
We prioritize the security of your personal information and are dedicated to safeguarding your privacy. Your data is collected and used solely to enhance, personalize, and deliver our Services to you. We do not sell, rent, or trade your personal information to third parties for marketing purposes. We are committed to protecting your privacy and endeavor to comply with all applicable privacy laws and regulations.
This Privacy Policy (“Policy”) applies to all visitors, users, and others who access RogersHood LLC d/b/a RogersHood Apothecary Inc. (“Company,” “us,” “we,” or “our”) through our website at https://rogershood.com/ or via our associated social media platforms, forums, applications, and services (collectively, the “Website”). This Policy outlines our practices regarding the collection, use, and protection of Personal Data (as defined below) from users of our Website and online services (“Services”). This Policy applies when you engage with us through any of the following means:
- Using our applications and services
- Visiting any of our websites that link to this Privacy Policy
- Receiving communications from us, including newsletters, emails, calls, or SMS/text messages.
By accessing or using our Website or Services and submitting your Personal Data, you acknowledge that you have read and understood this Privacy Policy. You expressly consent to the collection, processing, and disclosure of your Personal Data as outlined in this Policy.
This Policy does not apply to third-party applications, websites, products, services, or platforms that may be accessed through links available on or through the Website. These third-party sites operate independently and have their own privacy and data collection policies. Any Personal Data you provide to these third-party sites will be governed by their respective privacy policies. We are not responsible for the privacy practices, content, or actions of these independent sites.
1. NOTICE AT COLLECTION
PLEASE NOTE THAT OUR WEBSITE, MATERIALS, FORUMS, SERVICES, AND PRODUCTS ARE NOT OFFERED FOR USE OR PURCHASE BY PERSONS UNDER THE AGE OF 18.
We do not knowingly collect data relating to children. If we learn or are informed that we unintentionally collected personal information from an individual under the age of 18, we will delete such information. If you believe that we might have any information regarding a person under the age of 18, please contact us at team@rogershood.com. Under no circumstance may a child under the age of 13 use our Website.
2. DATA WE COLLECT
Personal data, or personal information, means any information about an individual from which that person can be identified. Personal Data does not include the following:
- Publicly available information from government records.
- Deidentified of aggregated consumer information.
- Information excluded from the CPRA’s scope.
We may collect, use, store and transfer different kinds of personal data about you which we have defined as follows:
- Identity Data includes first name, last name, username or similar identifier, marital status, title, date of birth and gender.
- Contact Data includes billing address, delivery address, email address and telephone numbers.
- Payment and Purchase Data includes details about payments to and from you and other details of products and services you have purchased from us.
- Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website or application.
- Profile Data includes purchases or orders made by you, your interests, preferences, feedback and survey responses.
- Usage Data includes information about how you use our website, application, products and services
- Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.
- Personal Health Information refers to any information that relates to an individual’s physical or mental health, wellness, or medical condition, which is provided to us in connection with the use of our products and services.
- Financial Data refers to any personal information related to payment methods, including but not limited to credit card numbers, billing addresses, and transaction details. We collect and process Financial Data solely for the purpose of processing payments for goods and services offered through our Services. Your Financial Data is handled securely and only shared with trusted third-party payment processors to complete transactions. We do not store full credit card details on our systems beyond what is necessary for legal and accounting purposes.
We have set out below, in table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.
Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you require details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.
Purpose/Activity | Type of data | Lawful basis for processing including basis of legitimate interest | Retention Period |
To register you as a new customer | (a) Identity (b) Contact | Performance of a contract with you | For as long as the Company has a business need or is legally required to maintain such information. |
To deliver products and services requested and facilitate your participation in our programs | (a) Identity (b) Contact (c) Personal Health Information | Performance of a contract with you | Same as above. |
To process and deliver your order including:(a) Manage payments, fees and charges(b) Collect and recover money owed to us | (a) Identity (b) Contact (c) Payment and Purchase (d) Financial Data (e) Marketing and Communications | (a) Performance of a contract with you (b) Necessary for our legitimate interests (to recover debts due to us) | Same as above. |
To manage our relationship with you which will include:(a) Notifying you about changes to our terms or privacy policy(b) Asking you to leave a review or take a survey | (a) Identity (b) Contact (c) Profile (d) Marketing and Communications | (a) Performance of a contract with you (b) Necessary to comply with a legal obligation (c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services) | Same as above. |
To enable you to partake in a prize draw, competition or complete a survey | (a) Identity (b) Contact (c) Profile (d) Usage (e) Marketing and Communications | (a) Performance of a contract with you (b) Necessary for our legitimate interests (to study how customers use our products/services, to develop them and grow our business) | Same as above. |
To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) | (a) Identity (b) Contact (c) Technical | (a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganization or group restructuring exercise) (b) Necessary to comply with a legal obligation | Same as above. |
To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you. | (a) Identity (b) Contact (c) Profile (d) Usage (e) Marketing and Communications (f) Technical | Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy) | Same as above. |
To use data analytics to improve our website, products/services, marketing, customer relationships and experiences. | (a) Technical (b) Usage | Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy) | Same as above. |
To make suggestions and recommendations to you about goods or services that may be of interest to you. | (a) Identity (b) Contact (c) Technical (d) Usage (e) Profile (f) Marketing and Communications | Necessary for our legitimate interests (to develop our products/services and grow our business) | Same as above. |
3. HOW IS YOUR PERSONAL DATA COLLECTED?
We use different methods to collect data from and about you including through:
- Direct interactions. You may give us your Personal Information by filling in forms or by corresponding with us by mail, telephone, email or otherwise. This includes personal data you provide when you:
- purchase our products or services;
- create an account on our website;
- subscribe to our service, mailing list or publications;
- request marketing to be sent to you;
- conduct calls with us;
- enter a competition, promotion, quiz or survey; or
- give us feedback, write a review, or contact us.
- Automated technologies or interactions. As you interact with our Website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. This Personal Data is collected by using cookies, server logs and other similar technologies to measure how users interact with our website, application, and services.
We also process information when you use our services and products. This information may include: device IDs, login information, IP Address, time stamps, location information, the specific products and/or services you view, web terms or searches that led you to the site, and time zone.
- Data from Third Parties. We may receive your Personal Data from third parties such as companies subscribing to our services, partners and other sources. This Personal Data is not collected by us but by a third party and is subject to the relevant third party’s own separate privacy and data collection policies. We do not have any control or input on how Personal Data you provide to third parties is handled by those parties.
4. HOW WE USE YOUR PERSONAL DATA
Most commonly, we will use or disclose your personal data in the following circumstances:
- Where we need to perform the services or provide products.
- Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
- Where we need to comply with a legal obligation.
Promotional Offers From Us
We may use your Identity, Contact, Technical, Usage, and Profile Data to understand your preferences and determine which products, services, or offers may be of interest to you. This helps us tailor our marketing efforts to provide you with relevant information.
You will receive marketing communications from us if you have requested information or made a purchase from us, provided you have not opted out.
We may send promotional and informational content via email, text messages, or similar forms of communication from us, our experts, or our partners acting on our behalf.
If you wish to stop receiving such communications, you can notify us at team@rogershood.com or follow the “unsubscribe” or “STOP” instructions in any promotional message.
5. DISCLOSURE OF YOUR PERSONAL DATA
We may share your personal data with the parties set out below for the purposes set out in the table above.
- Third party service providers – We may share personal information with certain service providers in order to provide our services to you. These include hosting and server services, data and cybersecurity services, billing and payment processing services, video and text messaging services, remote access services, data analytics and marketing services. Such service providers may only use the information for the specific purpose for which they receive it and no other.
- Transactions – We may share personal information with third parties in connection with a transaction, such as a merger, sale of company assets or shares, reorganization, financing, change of control or acquisition of all or a portion of our business, or in the event of a bankruptcy or related or similar proceedings.
- Law Enforcement, Legal Request – Where permitted by local data protection laws, we may disclose your personal information pursuant to a legal request, or in compliance with applicable laws.
- Protecting Rights and Safety – Where permitted by law, we may share your personal information with others to protect your rights, property, or personal safety or that of our company, any of our users, or any member of the general public, with or without notice to you.
6. VOLUNTARY DISCLOSURES
Some social media platforms and pages provide you with the ability to voluntarily share your personal information with others, either through the platform or by other means. Please be mindful when sharing this information, as it is shared at your discretion, and we have no control over how it is used or further distributed by those you share it with.
7. HOW WE KEEP YOUR DATA SAFE
We have appropriate organizational safeguards and security measures in place to protect your Personal Data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed.
The communication between your browser and our website uses a secure encrypted connection wherever your Personal Data is involved.
We require any third party who is contracted to process your Personal Data on our behalf to have security measures in place to protect your data and to treat such data in accordance with the law.
In the unfortunate event of a Personal Data breach, we will notify you and any applicable regulator when we are legally required to do so.
8. YOUR LEGAL RIGHTS
You may, depending on applicable laws, have the right to:
Request access to your Personal Data (commonly known as a “data subject access request”). This enables you to receive a copy of the Personal Data we hold about you and to check that we are lawfully processing it.
Request correction of the Personal Data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
Request deletion of your Personal Data. This enables you to ask us to delete or remove Personal Data where there is no good reason for us to continue to process it. You also have the right to ask us to delete or remove your Personal Data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your Personal Data to comply with local law. Note, however, that we may not always be able to comply with your request for deletion for specific legal reasons which will be notified to you, if applicable, at the time of your request.
Object to processing your Personal Data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your Persona Data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:
- If you want us to establish the data’s accuracy.
- Where our use of the data is unlawful but you do not want us to erase it.
- Where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims.
- You have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
Request the transfer of your Personal Data to you or to a third party. We will provide your Personal Data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially consented to use or where we used the information to perform a contract with you.
Withdraw consent at any time where we are relying on consent to process your Personal Data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
If you wish to exercise any of the rights set out above, please submit a request to the contact information below.
To process your request, we must verify your identity, or the identity of the person or entity acting on your behalf. We may also contact you to ask you for further information in relation to your request.
We strive to respond to verifiable requests within thirty (30) business days after receipt. If we require more time, or if your request is particularly complex or you have made a number of requests, we will inform you of the reason and extension in writing.
9. THIRD-PARTY LINKS
The Website may include links to third-party websites, plug-ins and applications. We do not control these third-party websites and are not responsible for their privacy policies. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. When you leave our Website, we encourage you to read the privacy policy of every website you visit, especially if you have privacy concerns or requests.
10. “DO NOT TRACK” REQUESTS
Currently, various browsers, such as Internet Explorer, Firefox, and Safari, offer a “Do Not Track” (DNT) option that sends a signal to websites to indicate a user’s preference not to be tracked. At this time, we do not respond to DNT signals or similar mechanisms, as no industry-wide standard has been established for interpreting or responding to such signals. We will continue to monitor developments around DNT standards and will update this policy if a uniform standard is adopted.
11. COOKIES
We, together with our marketing, analytics and technology partners, use certain monitoring and tracking technologies (such as cookies, beacons, pixels, tags and scripts) on our website, certain partner sites and social networks. These technologies are used in order to maintain, provide and improve our services on an ongoing basis, and in order to provide our users with a better experience. Such technologies enable us to maintain and keep track of our users’ preferences and authenticated sessions, to better secure our services, to identify technical issues, user trends and effectiveness of campaigns, and to monitor and improve the overall performance of our services.
This information may include IP addresses, browser type, basic IP information, referring pages, operating system used and date/time stamps. This information does not identify individual users; it is used only for site administration, as well as for analysis of website usage and trends.
Additionally, cookies may be used to provide easier and faster access to website features such as logins and/or repeat visits. Cookies are very small text files that are stored on personal computers for reference purposes. We do not store personally identifiable information in cookies.
ANALYTICS AND PERFORMANCE COOKIES
We use analytics and performance cookies to collect information on our behalf about how visitors interact with the Website.
Cookie Name | Duration | Purpose |
sbjs_migrations | Session | Sourcebuster sets this cookie to identify the source of a visit and stores user action information in cookies. This analytical and behavioural cookie is used to enhance the visitor experience on the website. |
sbjs_current_add | Session | Sourcebuster sets this cookie to identify the source of a visit and stores user action information in cookies. This analytical and behavioural cookie is used to enhance the visitor experience on the website. |
sbjs_first_add | Session | Sourcebuster sets this cookie to identify the source of a visit and stores user action information in cookies. This analytical and behavioural cookie is used to enhance the visitor experience on the website. |
sbjs_current | Session | Sourcebuster sets this cookie to identify the source of a visit and stores user action information in cookies. This analytical and behavioural cookie is used to enhance the visitor experience on the website. |
sbjs_first | Session | Sourcebuster sets this cookie to identify the source of a visit and stores user action information in cookies. This analytical and behavioural cookie is used to enhance the visitor experience on the website. |
sbjs_udata | Session | Sourcebuster sets this cookie to identify the source of a visit and stores user action information in cookies. This analytical and behavioural cookie is used to enhance the visitor experience on the website. |
sbjs_session | Session | Sourcebuster sets this cookie to identify the source of a visit and stores user action information in cookies. This analytical and behavioural cookie is used to enhance the visitor experience on the website. |
__kla_id | 1 year 1 month 4 days | This cookie is used to collect information on the visitor’s behavior. This information will be stored for internal use on the website – internal analytics is used to optimize the websites or to register if the visitor has subscribed to a newsletter. |
klaviyoOnsite | Never expires | The cookie is used to manage the mailing list, if the visitor has subscribed to any newsletters or blog posts. |
klaviyoPagesVisitCount | Never expires | Stores data on the time spent on the website and its sub-pages, during the current session. |
wpEmojiSettingsSupports | Session | WordPress sets this cookie when a user interacts with emojis on a WordPress site. It helps determine if the user’s browser can display emojis properly. |
custom_cart_item_count | 1 day | This cookie keeps track of the number of items in the cart. |
If you would prefer not to accept cookies, most browsers will allow you to adjust your settings to notify you when you receive them, automatically reject them or disable existing ones. Depending on your mobile device and operating system, you may not be able to block and delete all cookies.
Deleting cookies does not delete Local Storage Objects (LSOs) such as Flash Objects and HTML5 Local Storage or Session Storage. If you use Google Chrome, you can learn more about locally stored data in your browser, and how to control here.
Most web browsers let you choose whether to accept cookies. Most also let you delete cookies already set. The choices available, and the mechanism used, will vary from browser to browser. Such browser settings are typically found in the “options”, “tools” or “preferences” menu. You may also consult the browser’s “help” menu. For example:
- Cookie settings in Internet Explorer
- Cookie settings in Firefox
- Cookie settings in Chrome
- Cookie settings in Safari
There are online tools available for clearing all cookies left behind by the websites you have visited, such as allaboutcookies.org. Usually, deletion of cookies will anonymize the information associated with the pixel and a website will not receive any further associated information.
Please note that deleting our cookies or disabling future cookies or tracking technologies may prevent you from accessing certain areas or features of our services or may otherwise adversely affect your user experience.
12. ONLINE ADVERTISING
In order to promote our products and services, we use platforms such as Facebook for online campaigns. For example, we may use Facebook’s “Custom Audience Tool” to display interest-based ads promoting our app. We do not share personal information with Facebook but given that Facebook knows the identity of its users, it may link the fact you clicked on our ad with your identity. If you do not want to receive interest-based ads on Facebook, you can adjust your ad preferences through your Facebook settings. We use the same approach with other ad partners, such as Google; we will never share your personal information with any of them.
13. CHANGES TO OUR PRIVACY POLICY
We reserve the right to amend this privacy policy at our discretion and at any time. When we make changes to this privacy policy, we will post the updated notice on our website and list the modification date. Your continued use of the website, products, or services following the posting of changes constitutes your acceptance of such changes.
14. MERGER AND ACQUISITION
If we are involved in a merger, acquisition or asset sale, your personal information may be transferred. We will provide notice before your personal information is transferred and becomes subject to a different Privacy Policy. Under certain circumstances, we may be required to disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
15. INTERNATIONAL VISITORS
The information we collect from you will be stored and processed in the United States, or any other country in which we, or our affiliates, maintain facilities in, and in other jurisdictions as necessary for the proper delivery of our services or as may be required by law. If you are located outside the United States, please note that we will transfer your information, including your personal information, to a country that does not have the same data protection laws as your jurisdiction, and you consent to such transfer of information to the United States or any other country in which we or our service providers maintain facilities.
16. CONTACT INFORMATION
If you have any questions or comments about this Policy, the data collection methods described here, your choices and rights regarding such use, or wish to exercise your rights under applicable law, please do not hesitate to contact us at:
Data Privacy Officer
RogersHood Apothecary
361 Southwest Dr. #199
Jonesboro, Arkansas, 72401
team@rogershood.com